Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Consider the following scenario:

  • You upgrade to Windows Server 2012 R2 from an earlier version of Windows Server.

  • You install the Fax service on Windows Server 2012 R2.

In this scenario, you cannot receive a fax. Additionally, the Fax service may crash and you receive an Access Violation error message.

Update information

The fix for this problem is included in update 3000850.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Learn about the terminology that Microsoft uses to describe software updates.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!