Bluetooth troubleshooting

Ok, I’m going to walk you through some troubleshooting steps to help get your Bluetooth working.

1. Check your Bluetooth device

   • Turn off your Bluetooth device, wait several seconds, and turn it back on.

   • Check the batteries of your Bluetooth device.

   • Make sure your Bluetooth device is close to your PC.

2. Try turning Bluetooth off and on again

   • Return to the Bluetooth settings page. (Select Start, type Bluetooth, and select Bluetooth & other devices from the options listed.)

   • Select the toggle to turn Bluetooth Off, wait 30 seconds, and then select the toggle to turn Bluetooth back to On.

3. Remove and re-add the Bluetooth device

   • Return to the Bluetooth settings page. (Select Start, type Bluetooth, and select Bluetooth & other devices from the options listed.)

   • Select the device you're troubleshooting. You may have to scroll down. Select Remove device, and follow instructions until it is removed.

   • Next, select the Add Bluetooth and other devices icon at the top of the page, and follow instructions to re-add your device.