If your Bluetooth device connects to Windows but you hear no sound, experience low audio quality, or face frequent disconnections, it can disrupt your audio experience. This issue often arises due to incorrect settings, outdated drivers, or compatibility limitations.
Try the following troubleshooting steps to resolve the issue:
If you are using a Windows 11 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this Bluetooth problem.
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Click on the Sound icon in the taskbar and ensure the correct Bluetooth device is selected as the audio output.
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Select Start > Settings > System > Sound, and under Output, confirm your Bluetooth device is set as the output.
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Select Start > Settings > Bluetooth & devices > Devices.
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Select your Bluetooth device and then select Advanced sound properties.
Note: You must be connected to your Bluetooth device in order to see Advanced sound properties option.
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Under Output settings, select the Format as 2 channels,16 bit, 48000Hz (DVD Quality).
If the device appears in the Bluetooth list but won’t connect, remove it and add it again.
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Select Start > Settings > Bluetooth & devices.
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Locate the device and select More options (…) > Remove device.
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Select Add device, and then select the device from the list.
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Select Start > Settings > Bluetooth & devices.
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Turn Bluetooth off and wait 10 seconds.
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Turn Bluetooth on again.
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Attempt to pair your device.
If you recently upgraded to Windows 11 or installed updates, your current Bluetooth driver may not be compatible. Check for updated drivers.
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Select Start > Device Manager.
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In Device Manager, select Bluetooth, and then select the Bluetooth adapter name, which may include the word “radio.”
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Press and hold (or right-click) the Bluetooth adapter, and then select Update driver > Search automatically for updated driver software. Follow the steps, then select Close.
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After installing the updated driver, select Start > Power > Restart if you're prompted to restart, and then check whether that fixes the connection issue.
Check the document or the material that came with your Bluetooth or visit manufacturer's website and make sure your Bluetooth device supports the A2DP protocol for higher-quality audio streaming.
Make sure your PC supports Bluetooth and that Windows is up to date.
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Select Start > Settings > Windows Update.
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Select Check for updates. Let it download and install any available updates.
Restarting helps resolve temporary system issues affecting Bluetooth.
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Select Start > Power > Restart.
If your Bluetooth device connects to Windows but you hear no sound, experience low audio quality, or face frequent disconnections, it can disrupt your audio experience. This issue often arises due to incorrect settings, outdated drivers, or compatibility limitations.
Try the following troubleshooting steps to resolve the issue.
If you are using a Windows 10 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix this Bluetooth problem.
-
Click on the Sound icon in the taskbar and ensure the correct Bluetooth device is selected as the audio output.
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Select Start > Settings > System > Sound.
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Under Choose your output device, select your Bluetooth device.
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Right-click the Sound icon in the taskbar and select Sounds.
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Go to the Playback tab, select your Bluetooth device, and click Properties.
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Open the Advanced tab.
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Under Default Format, select 2 channel, 16 bit, 48000 Hz (DVD Quality).
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Click Apply, then OK.
If the device appears in the Bluetooth list but won’t connect, remove it and add it again.
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Select Start > Settings > Devices > Bluetooth & other devices.
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Select your Bluetooth device and click Remove device.
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Click Add Bluetooth or other device, then select your device from the list.
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Select Start > Settings > Devices > Bluetooth & other devices.
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Turn Bluetooth off and wait 10 seconds.
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Turn Bluetooth on again.
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Attempt to pair your device.
If you recently upgraded to Windows 10 or installed updates, your current Bluetooth driver may not be compatible. Check for updated drivers.
-
Select Start > Device Manager.
-
In Device Manager, select Bluetooth, and then select the Bluetooth adapter name, which may include the word “radio.”
-
Press and hold (or right-click) the Bluetooth adapter, and then select Update driver > Search automatically for updated driver software. Follow the steps, then select Close.
-
After installing the updated driver, select Start > Power > Restart if you're prompted to restart, and then check whether that fixes the connection issue.
Check the document or the material that came with your Bluetooth or visit manufacturer's website and make sure your Bluetooth device supports the A2DP protocol for higher-quality audio streaming.
Make sure your PC supports Bluetooth and that Windows is up to date.
-
Select Start > Settings > Update & Security > Windows Update.
-
Select Check for updates. Let it download and install any available updates.
Restarting helps resolve temporary system issues affecting Bluetooth.
-
Select Start > Power > Restart.
If you are facing a different Bluetooth issue, refer to Fix Bluetooth problems in Windows.
