Follow these steps to remove and reinstall your printer. This will update your printer’s drivers and ensure that your printer is properly installed on your PC.
On Windows 11:
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Remove the printer in Settings
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Select Start > Bluetooth & Devices> Printers & scanners
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Under the Printers & scanners header, select the printer you are troubleshooting. Select Removedevice. Follow the instructions to fully remove the printer.
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Remove any 3rd party printer manufacturer software
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Select Start > Settings > Apps
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Under the Apps & features header, scroll to find any software installed from your printer’s manufacturer (such as HP, Canon, or Epson).
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Select the software and select Uninstall.
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Turn off and restart your printer
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Turn off your printer and unplug its power cable. Wait 30 seconds. Plug your printer back in and turn the printer back on.
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Reinstall your printer in Settings
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Select Start > Bluetooth & Devices> Printers & scanners
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Select the Add printer or scanner link at the top of the screen and follow the instructions to reinstall your printer.
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On Windows 10:
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Remove the printer in Settings
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Select Start > Settings > Devices> Printers & scanners
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Under the Printers & scanners header, select the printer you are troubleshooting. Select Remove device. Follow the instructions to fully remove the printer.
-
-
Remove any 3rd party printer manufacturer software
-
Select Start > Settings > Apps
-
Under the Apps & features header, scroll to find any software installed from your printer’s manufacturer (such as HP, Canon, or Epson).
-
Select the software and select Uninstall.
-
-
Turn off and restart your printer
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Turn off your printer and unplug its power cable. Wait 30 seconds. Plug your printer back in and turn the printer back on.
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Reinstall your printer in Settings
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Select Start > Settings > Devices > Printers & scanners
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Select the Add printer or scanner link at the top of the screen and follow the instructions to reinstall your printer.
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