OK, let’s try removing and reinstalling your scanner. This will update your scanner’s drivers and ensure that your scanner is properly installed on your PC.
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Remove the scanner in Settings
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Select Start > Settings > Devices> Printers & scanners
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Under the Printers & scanners header, select the scanner you are troubleshooting. Select Remove device. Follow the instructions to fully remove the scanner.
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Remove any 3rd party scanner manufacturer software
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Select Start > Settings > Apps
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Under the Apps & features header, scroll to find any software installed from your scanner’s manufacturer (such as HP, Canon, or Epson).
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Select the software and select Uninstall.
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Turn off and restart your scanner
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Turn off your scanner and unplug its power cable. Wait 30 seconds. Plug your scanner back in and turn the scanner back on.
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Reinstall your scanner in Settings
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Select Start > Settings > Devices > Printers & scanners
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Select the Add printer or scanner link at the top of the screen and follow the instructions to reinstall your scanner.
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