With the Windows Quick Assist app, you can receive or provide PC assistance over a remote connection. Remember only to share Quick Assist with trusted people since they can access your PC.

Important: A new version of Quick Assist was released on 04/28/2022. For updated information and FAQs please visit the article Install Quick Assist.

Select Start  > Microsoft Store > Search Quick Assist  > select Get.

If you are currently running version 2.0.6.0 or higher you will no longer see two icons. If you are seeing two icons, you'll need to manually remove any shortcuts you have previously pinned which launch the old app, and replace them with shortcuts to the new app.

To check the version you are running, search your device for Quick Assist > select App settings (or right-click on the new Quick Assist Icon and select App settings). 

Confirm the version = 2.0.6.0. or higher

Note: If you are on a work or school device you may be restricted by corporate policy from installing or accessing the Quick Assist update in the Store. For more information contact your support person or admin.

Image of Quick Assist Old & New Icons

The Quick Assist icon has a new look. The side-by-side image above shows the old and new icons. Be sure to select the updated icon.

Open Quick Assist

Select Start > Quick Assist

Give assistance

Select Start  > Quick Assist (or select the Start  button, type Quick Assist in the search box, then select it in the results). Select Assist another person, then send the 6-digit code to the person you're helping. When they've entered it, select either Take full control or View screen. Select Continue and wait for the person you're helping to allow the connection. 

Get assistance

Select Start  > Quick Assist (or select the Start  button, type Quick Assist in the search box, then select it in the results). In the Code from assistant box, enter the 6-digit code you were given, and select Share screen. Wait for your helper, then select Allow in the window that displays.

You can also use Windows Remote Assistance and Easy Connect to give and receive remote assistance.

Having some issues?

If you are having issues with using or trying to install the new app, review the scenarios in the article below and follow the instructions closest to the problem you are experiencing.

For updated information and FAQs please visit the article Install Quick Assist.

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