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Do you get the following error message when trying to set up live captions or voice access: "We can’t download the required language files right now. Make sure you’re connected to the internet and try again in a few minutes."?

This can mean that there is no access to the Microsoft Store app catalog in the cloud during setup. If you get this error message, follow these instructions:

  1. Check connectivity:

    • Verify that you are connected to the internet on the device where you are seeing this error.

    • If internet connectivity is not an issue, check whether you can access the Microsoft Store app and are able to download apps.

  2. If you can download apps via the Microsoft Store app, submit feedback using the Feedback Hub app so we can investigate the problem.

    Note: If you are not able to download apps via the Microsoft Store app and work in an enterprise environment, it’s possible that your network administrator has disabled access to the Microsoft Store app.

  3. Do one of the following to install the Store package:

    • If you are an enterprise with IT administrator support, contact your IT administrator and ask them to download and deploy the appropriate Store package to your device.

    • Download and install the appropriate Store package yourself and then follow the instructions in Install the Store package.

Store packages


System type

Store package

English (United States)

Intel x64, AMD x64

English (United States)


Coming soon

Install the Store package

  1. Download the Store package from the table above that matches your device's display language and system type.

    • To determine your display language, go to Start > All apps > Settings > Time & language > Language & region. Your Windows display language is displayed in the upper right corner. For example, "English (United States)."

    • To determine your system type, go to Start > All apps > Settings > System > About. Your system type is listed in the Device specification section, under System type.

  2. In the Downloads folder, double-click the Cabinet (CAB) file to open it.

  3. Double-click the ZIP file contained in the CAB file, and then choose where to extract the file.

  4. Navigate to the folder where you extracted the file, and double-click the compressed folder.

  5. Double-click the MSIX file to launch the installer.

    MSIX file selected in the compressed folder

    Note: If you now get an error of "No such interface supported" or Windows asks you to select an app to open the MSIX file, you are missing a required app to install the package. To resolve this, extract the ZIP file to a folder, use the Windows PowerShell app to navigate to the unzipped folder, and run the Add-AppxPackage cmdlet, where the MSIX file name must match what's in the folder. For example: Add-AppPackage -path 4705bf72238d48d699683fe18fdd2e27.msix.

  6. In the installer window, select Install to start the installation.

  7. When the installation is complete, select Close.

    You are now ready to use the feature (for example, live captions or voice access).

    Note: If the installation wasn’t successful or the feature doesn’t work after installation, submit feedback using the Feedback Hub app so we can investigate the problem.

See also

Use live captions to better understand audio

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