Microsoft Software Assurance Support
You must provide the following information:
* Software Assurance Access ID: If you do not have your Access ID, contact your Software Assurance benefits administrator or Microsoft sales representative. Your organization’s Software Assurance benefits administrator receives an Access ID after clicking “Activate” on the 24x7 benefit in the Volume Licensing Service Center (VLSC).If the administrator has not yet activated the 24x7 benefit in VLSC, there may be a delay of up to 48 hours before your 24x7 benefit can be used.
Software Assurance support benefit types
Phone incident award
Your phone support incident will be decremented from your Software Assurance total phone incident award entitlements.
Unlimited email support
Responses to your email support requests will occur during support team business hours which may be in a different time zone than your own.
Sign in to the Volume Licensing Service Center to verify your eligibility for phone or email support benefits entitled through Software Assurance.
The SA support offering is governed by Microsoft's current Software Assurance terms and conditions. The terms and conditions are subject to change. For more information, see the Microsoft Product List and Product Use Rights available on the Microsoft Volume Licensing Web site.
Converting Software Assurance 24 x7 incidents to Premier
To learn more about Premier Support visit Microsoft Services Premier Support.