Lifecycle support policy FAQ - Windows Phone

NOTE: This FAQ was updated on November 12, 2015

1. What does the Windows Phone Support Lifecycle Policy cover?

Starting with Windows 10 Mobile, Microsoft will make updates available for the Operating System on your phone, including security updates, for a minimum of 24 months after the lifecycle start date. These updates will be incremental, with each update built on the update that preceded it. Customers need to install each update released in order to remain supported. Distribution of the updates may be controlled by the mobile operator or the phone manufacturer from which you purchased your phone. Update availability will also vary by country, region, and hardware capabilities.

2. Will I still be supported on Windows Phone 8.1, if my existing phone cannot upgrade to Windows 10 Mobile?

3. How does this policy apply to the actual phone (e.g. mobile hardware) made by other original equipment manufacturers (OEMs)?

4. What is the support lifecycle policy for subscription services and/or applications that are part of Windows Phone?

The information on this page is subject to the Microsoft Policy Disclaimer and Change Notice. Return to this site periodically to review any such changes.

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Article ID: 18404 - Last Review: Aug 31, 2016 - Revision: 14

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