- Exit all applications.
- On the Finder, click Go, click Documents.
- Click Microsoft User Data folder and drag it to your Desktop.
- Start Outlook.
Note: If you can start and use Outlook, the problem is with the Identity (database) and you will have to rebuild it.
For help on rebuilding your database, read this Microsoft Knowledge base article:
2360509 How to troubleshoot Mac Outlook 2011 identity database or rebuild it
Article ID: 2434440 - Last Review: Jan 5, 2012 - Revision: 1