"The processor is not supported together with the Windows version that you are currently using" error when you scan or download Windows updates

Applies to: Windows 8.1Windows 7Windows Server 2012 R2 Datacenter

Symptoms


When you try to scan or download updates through Windows Update, you receive the following error message:
Unsupported hardware
Your PC uses a processor that is designed for the latest version of Windows. Because the processor is not supported together with the Windows version that you are currently using, your system will miss important security updates.

error message
 
 

Additionally, you may see an error message in the Windows Update window that resembles the following:
Windows could not search for new updates
An error occurred while checking for new updates for your computer.
Error(s) found:
Code 80240037 Windows Update encountered an unknown error.

Cause


This error occurs when Windows detects an incompatible processor.

Resolution


To ensure that Windows is compatible with the processor you are using, please refer to the following documentation:  "Windows Processor Requirements"