What to do if Microsoft Edge isn't working Content provided by Microsoft Applies to: EdgeWindows 10Windows 8.1Windows 7Edge for Mac More Select Product Version All Products NoteThis article is for the new Microsoft Edge . Get help for the legacy version of Microsoft Edge . Here are some solutions to common problems with the new Microsoft Edge . If Microsoft Edge keeps crashing If you can't open Microsoft Edge, or if it opens briefly and then closes, or if you’re unable to open specific webpages, here are some things you can try. Show all Close other tabs, extensions, and apps Restart Microsoft Edge If Microsoft Edge opens but stops working Show all Check for malware Fix network issues and report website problems Restart your computer Clear browsing history and cached data Clear all browsing data If Microsoft Edge doesn't open Show all Restart your computer Reinstall Microsoft Edge Last Updated: Feb 5, 2020 Was this information helpful? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.