Frequently asked questions about Surface offers Content provided by Microsoft Applies to: Surface DevicesSurface Select Product Version All Products I have a Surface but I don’t see the offer in the Surface app. How come? I share a Surface with other people. Do we each get our own offer codes? I bought a refurbished Surface and tried to use an offer code but it didn’t work. Can I get a new code? I got my promo code for an Adobe offer and went to the Adobe site to redeem it, but it’s not working. What should I do? I’m having problems installing or launching the Surface app. How do I fix this? How do I turn off Surface offer notifications? What about my privacy? Last Updated: Feb 27, 2019 Need more help? Search No results Join the discussion Ask the community Get support Contact Us Was this information helpful? Yes No Tell us what we can do to improve the article Submit Thanks! Your feedback will help us improve the support experience.