Applications don't start and their names are dimmed in Windows 10

Applies to: Windows 10

Symptoms


On a Windows 10-based computer, you cannot start some applications, and the application names appear dimmed.

StartMenu

When you try to open an application by clicking the dimmed name, you may receive one of the following error messages:


Additionally, the following event entries are logged in the "Microsoft-Windows-TWinUI/Operational" log under Applications and Services\Microsoft\Windows\Apps:

Cause


This issue occurs because the registry key for the status value of application's corresponding package was modified.

Resolution


To fix this issue, follow these steps:

  1. Start Registry Editor, and then locate the following subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AppModel\StateChange\PackageList
  2. Right-click the PackageList key, and then select Export.
  3. Save the registry file to back up the key.
  4. Locate the applications that are listed in the event log, and change the PackageStatus value to zero (0).


    For example:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AppModel\StateChange\PackageList\Microsoft.BingNews_8wekyb3d8bbwe!AppexNews\PackageStatus

  5. Restart the computer.

Note If there are no entries for the application under Packagelist, this indicates that the issue has some other cause.

More information


For more information, see the "Common error codes" section of the following DOCS article:

Troubleshooting packaging, deployment, and query of Windows Store apps