Update Rollup 10 for System Center 2016 Service Manager

Applies to: System Center 2016 Service Manager

Introduction


This article describes the issues that are fixed in Update Rollup 10 for Microsoft System Center 2016 Service Manager. This article also contains the installation instructions for this update.

Improvements and issues that are fixed


  • Users will be able to scroll seamlessly on all standard forms under work items tab.
  • When a user opens manual activity from any Incident Request or Change Request form and executes custom task, it will execute without any error.
  • Surface devices imported by SCCM connector will not be marked as virtual machines.
  • End user will be able to update his/her requests even if the user is removed as an affected user from their requests through Self Service Portal.
  • Enhancements to start-up time of the SDK service have been implemented which prevents any slowness.
  • End users will now be able to read/update the manual activity from Self Service Portal.
  • Supports the SCCM 1806, 1810, 1902, 1906, 1910, 2002 and 2006 releases. However, the size of the devices that are supported by SCCM is limited to less than 2 PB.
  • The logging on Self Service Portal logs will now show Process ID, Thread ID and Date/Time.
  • When a user deletes a service offering category, it will verify if there is any offering with that category. If available, it will prevent the deletion and a window pops up to delete Service offerings.
  • Users will be able to hide the count of ‘In progress’ activities which is shown on “My Activities” tab in Self-service portal by adding a new setting called “CalculateNotificationsCount” in web.config file and setting its value to false.
  • Enables support for MSOLEDBSQL driver so that users may move from SQL Native Client. Manual steps are required to use MSOLEDBSQL driver with SQL Server Analysis Server (SSAS), which are provided in the article.

How to obtain Update Rollup 10 for System Center 2016 Service Manager


Update packages for Service Manager are available by manual download. Go to the following website to manually download the update package from the Microsoft Download Center:

Known issues with this update:
Microsoft is getting reports that Workflows are getting delayed due to intermittently crashing of MonitoringHost.exe process. An error (Event ID: 1026) is also logged under Event Viewer with Exception Info 'UnauthorizedAccessException'.

Solution
Run the SQL script from here after applying the UR patch.

Installation Instructions for Service Manager


Before the installation

Before you apply this update,follow these steps:

  1. Exit all Service Manager-related applications before you apply this update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.
  2. Make sure that the Data Warehouse Server has successfully synchronized with the Management Server at least one time.
  3. Make sure that the update is installed on the Service Manager components in the following order:
    • Data Warehouse Server
    • Primary Management Server
    • Secondary Management Servers
    • Self Service Portal Server
    • All Analyst Consoles
  4. If you have customizations in the portal sidebar, edit the sidebar by using the steps in the "Customizing the left menu bar" section of Deploy the new Self-Service Portal.
  5. Make a backup of the Views\Shared\Sidebar.cshtml file.

Installation

  1. Download the update to a target folder. This update contains both the x86-based version and the x64-based version. Download the appropriate version for your system.
  2. Open the target folder, and then right-click the downloaded file from step 1.
  3. Select Run as administrator.
  4. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.

After the installation

  1. Restart all the consoles as soon as the update is installed.
  2. If any customizations were backed up for the portal sidebar (as mentioned in "Before the installation" steps), merge the required changes in the updated Views\Shared\Sidebar.cshtml file.
  3. Restart the system that is hosting the portal server that is running IIS.

Files updated in this Update Rollup



The following is a list of filesthat have changed in this update rollup. If you do not have all previous updaterollups installed, files other than those listed here may also be updated. Fora complete list of files that are updated, see the "Files Updated inthis update rollup" section of all update rollups that were released afteryour current update rollup.

 

File Name

File Version

File Size

Microsoft.EnterpriseManagement.ServiceManager.Linking.Consumer.OperationalStore.dll

7.5.7487.231

103KB

Microsoft.EnterpriseManagement.ServiceManager.SLA.Common.dll

7.5.7487.231

219KB

Microsoft.EnterpriseManagement.UI.SdkDataAccess.dll

7.5.7487.231

2715KB

Microsoft.EnterpriseManagement.UI.ConsoleFramework.dll

7.5.7487.231

2045KB

Microsoft.EnterpriseManagement.ServiceManager.Application.Common.dll

7.5.7487.231

1742KB

Microsoft.Mom.CmdbInstanceSubscriptionDataSourceModule.dll

7.5.7487.231

316KB

Microsoft.EnterpriseManagement.ServiceManager.Connector.AD.dll

7.5.7487.231

101KB

Microsoft.Mom.ServiceCommon.dll

7.5.7487.231

134KB

Microsoft.Mom.Sdk.Authorization.dll

7.5.7487.231

177KB

Microsoft.EnterpriseManagement.DataAccessLayer.dll

7.5.7487.231

2481KB

Microsoft.EnterpriseManagement.Core.dll

7.5.7487.231

4007KB

Microsoft.EnterpriseManagement.NewSMPortal.SDKTransformer.dll

7.5.7487.231

73KB

Microsoft.EnterpriseManagement.NewSMPortal.SMPortalHelper.dll

7.5.7487.231

119KB

SelfServicePortalWebApp.dll

7.5.7487.231

71KB

Microsoft.EnterpriseManagement.Forms.CustomizationLibrary.dll

7.5.7487.231

168KB

Microsoft.EnterpriseManagement.ServiceManager.SharedResources.dll

7.5.7487.231

626KB

Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.dll

7.5.7487.231

1036KB

Microsoft.EnterpriseManagement.Forms.CustomizationLibrary.resources.dll

7.5.7487.231

46KB

Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.resources.dll

7.5.7487.231

478KB

Microsoft.EnterpriseManagement.UI.Extensions.resources.dll

7.5.7487.231

17KB

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceCatalog.Tasks.dll

7.5.7487.231

694KB

Microsoft.EnterpriseManagement.ServiceManager.Applications.ProblemManagement.Forms.dll

7.5.7487.231

350KB

Microsoft.EnterpriseManagement.ServiceManager.ChangeManagement.Forms.dll

7.5.7487.231

159KB

Microsoft.EnterpriseManagement.ServiceManager.Datawarehouse.dll

7.5.7487.231

240KB

Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Forms.dll

7.5.7487.231

277KB

Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.dll

7.5.7487.231

400KB

Microsoft.EnterpriseManagement.ServiceManager.Incident.Forms.dll

7.5.7487.231

550KB

Microsoft.EnterpriseManagement.ServiceManager.ChangeManagement.Presentation.dll

7.5.7487.231

87KB

Microsoft.EnterpriseManagement.ServiceManager.ReleaseManagement.Forms.dll

7.5.7487.231

338KB

Console.mpb

NA

1316KB

Administration.mpb

NA

1492KB

ActivityManagement.mpb

NA

532KB

ChangeManagement.mpb

NA

392KB

Incident.mpb

NA

964KB

ProblemManagement.mpb

NA

400KB

ReleaseManagement.mpb

NA

464KB

ServiceCatalog.mpb

NA

452KB

ServiceRequest.mpb

NA

500KB

Authoring.mpb

NA

820KB

Announcements.mpb

NA

564KB

Datawarehouse.mpb

NA

256KB

SLAManagement.mpb

NA

344KB

MakeForm.cshtml

NA

29KB

GenericSearch.cshtml

NA

11KB

Index.cshtml

NA

11KB

Article.cshtml

NA

13KB

ActivityDetails.cshtml

NA

22KB

RequestDetails.cshtml

NA

18KB

Sidebar.cshtml

NA

6KB

_Layout.cshtml

NA

12KB

main.css

NA

46KB

sidenavigator.js

NA

18KB

header.js

NA

22KB

index.js

NA

23KB

Offerings.cshtml

NA

5KB

Microsoft.EnterpriseManagement.Core.resources.dll

7.5.7487.231

213KB

Microsoft.EnterpriseManagement.ServiceManager.Application.Common.resources.dll

7.5.7487.231

368KB

build_scdm_db.sql

NA

501KB

build_scdw_db.sql

NA

558KB

build_mom_db_postMPimportSM.sql

NA

88KB

build_sm_db.sql

NA

6898KB

SelfServicePortalResources.pt-BR.resx

NA

23KB

SelfServicePortalResources.cs.resx

NA

23KB

SelfServicePortalResources.da.resx

NA

22KB

SelfServicePortalResources.de.resx

NA

23KB

SelfServicePortalResources.el.resx

NA

26KB

SelfServicePortalResources.en.resx

NA

22KB

SelfServicePortalResources.es.resx

NA

23KB

SelfServicePortalResources.fi.resx

NA

23KB

SelfServicePortalResources.fr.resx

NA

23KB

SelfServicePortalResources.hu.resx

NA

23KB

SelfServicePortalResources.it.resx

NA

23KB

SelfServicePortalResources.ja.resx

NA

23KB

SelfServicePortalResources.ko.resx

NA

23KB

SelfServicePortalResources.nl.resx

NA

23KB

SelfServicePortalResources.no.resx

NA

22KB

SelfServicePortalResources.pl.resx

NA

23KB

SelfServicePortalResources.pt.resx

NA

23KB

SelfServicePortalResources.ru.resx

NA

25KB

SelfServicePortalResources.sv.resx

NA

22KB

SelfServicePortalResources.tr.resx

NA

23KB

SelfServicePortalResources.zh-CHS.resx

NA

22KB

SelfServicePortalResources.zh-CHT.resx

NA

22KB

Microsoft.EnterpriseManagement.Warehouse.Olap.dll

7.5.7487.231

194KB

Microsoft.EnterpriseManagement.DataAccessService.core.dll

7.5.7487.231

692KB

Config.xml

NA

1KB

Microsoft.SystemCenter.Instrumentation.dll"

7.5.7487.231

57KB

Microsoft.EnterpriseManagement.Core.Cmdlets.dll"

7.5.7487.231

208KB

Microsoft.SystemCenter.Telemetry.SMUTCConverter.dll"

7.5.7487.231

25KB

Microsoft.EnterpriseManagement.ServiceManager.Sdk.dll"

7.5.7487.231

282KB

Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe

7.5.7487.231

945KB

WarehouseCoreMP.mpb

NA

320KB