Payment Amount Continually Increased In Refund Checks


TechKnowledge Content


Question:

When in the Edit Refund Checks window, applying and unapplying the documents creates a problem where the payment amount is continually increased causing the unapplied amount of the document to be untraceably increased. It makes the phantom document unapplied amounts greater than the actual transaction amount and also causes incorrect receivables numbers. Also this phantom increase document can not be deleted or voided or NSF. How can we correct this problem?

Answer:

Use Reconcile Receivable Amounts ( Utilities - Sales - Reconcile) . Choose Current Customer Information and Outstanding Document Amounts . This should reset the document amounts to the correct amount.







This article was TechKnowledge Document ID: 26561