Microsoft Dynamics AX 2009 crashes when you print a BOM journal report to a portable document format (.pdf) file

Applies to: Microsoft Dynamics AX 2009 Service Pack 1

Template: AX Hotfix Template
This article applies to Microsoft Dynamics AX 2009 for all regions.

Symptoms


When you print a bill of materials (BOM) journal report to a portable document format (.pdf) file in Microsoft Dynamics AX 2009, Microsoft Dynamics AX 2009 crashes.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • Microsoft Dynamics AX 2009 Service Pack 1
  • Microsoft Dynamics AX 2009
Note Two hotfix files are available. Use the hotfix file that is appropriate for the specific product.

Restart requirement

You are not required to restart the computer after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For Microsoft Dynamics AX 2009 Service Pack 1

File nameFile versionFile sizeDateTimePlatformSP requirement
Axupdate.exeNot applicable61,27217-Mar-200907:38x86SP1
Kb968725.xpoNot applicable5,68917-Mar-200907:35Not applicableSP1
Metadata.xmlNot applicable7017-Mar-200907:35Not applicableSP1
Axsetupsp.exe5.0.1100.181,537,88017-Mar-200907:39x86SP1
Cabextractor.dllNot applicable18,78417-Mar-200907:38x86None
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44011-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11523,12011-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,33611-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11519,02411-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11514,92811-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11519,02411-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82411-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11519,02411-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82411-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11514,92811-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11514,92811-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11523,12011-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82411-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11519,02411-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82411-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11514,92811-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11514,92811-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11523,12011-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,84811-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11514,92811-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11514,92811-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11514,92811-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11514,92811-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11519,02411-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82411-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11519,02411-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11531,31211-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4518,87211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11514,92811-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11539,50411-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4520,40811-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11514,92811-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31211-Mar-200907:59x86None
Axsetupsp.resources.dll5.0.1100.11510,83211-Mar-200907:59x86None
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4515,80011-Mar-200907:59x86None
Cabextractor.dllNot applicable22,38417-Mar-200907:38x64None

For Microsoft Dynamics AX 2009

File nameFile versionFile sizeDateTimePlatform
Axpatch.exeNot applicable61,28016-Mar-200912:20x86
Kb968725.xpoNot applicable5,68816-Mar-200920:17Not applicable
Metadata.xmlNot applicable7016-Mar-200920:17Not applicable
Axsetupsp.exe5.0.593.4991,619,80016-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0579,44016-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0571,25616-Mar-200912:21x86
Axsetupsp.resources.dll5.0.593.0575,35216-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0571,25616-Mar-200912:21x86
Axsetupsp.resources.dll5.0.593.0575,34416-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0571,25616-Mar-200912:21x86
Axsetupsp.resources.dll5.0.593.0571,25616-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0575,34416-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0571,25616-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0571,24816-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0571,24816-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0579,44816-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0571,25616-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0571,24816-Mar-200912:21x86
Axsetupsp.resources.dll5.0.593.0571,24816-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0575,34416-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0575,35216-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0571,24816-Mar-200912:21x86
Axsetupsp.resources.dll5.0.593.0587,64016-Mar-200912:22x86
Axsetupsp.resources.dll5.0.593.0571,25616-Mar-200912:21x86
Axsetupsp.resources.dll5.0.593.0595,82416-Mar-200912:21x86
Axsetupsp.resources.dll5.0.593.0571,24816-Mar-200912:21x86
Axsetupsp.resources.dll5.0.593.0567,15216-Mar-200912:22x86

Objects that are affected

This hotfix affects the following object:
  • \Classes\PDFViewer\breakText()

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT), and then verify that there is a method whose name is the same as the KB article number of the installed hotfix.

Additionally, you can cross-check the affected objects by viewing the KB968725.txt file against the objects in the AOT. Therefore, you can make sure that the objects are changed correctly in the SYP layer or the GLP layer.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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