You experience slow performance when you post service invoices in Microsoft Dynamics NAV

Applies to: Microsoft Dynamics NAV 5.0Microsoft Dynamics NAV 5.0 Service Pack 1Dynamics NAV 2009

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This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms


When you post service invoices in Microsoft Dynamics NAV, you experience slow performance.

This problem occurs if you have a large number of entries in the "Service Ledger Entry" table before you post the service invoices.

This problem occurs in the following products:
  • Microsoft Dynamics NAV 5.0
  • Microsoft Dynamics NAV 5.0 Service Pack 1
  • Microsoft Dynamics NAV 2009
  • Microsoft Dynamics NAV 2009 Service Pack 1

Resolution


Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV service pack or the next version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.




Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:
  • The Modify permission for the object that you will be changing.
  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.


Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.

To install this hotfix, change the code in the InsertServLedgerEntrySale trigger of the "ServLedgerEntries - Post" codeunit (5912).

Existing code
...
IF ApplyToServLedgEntry.GET(ServLine."Appl.-to Service Entry") THEN BEGIN
IF ApplyToServLedgEntry.Type = ApplyToServLedgEntry.Type::"Service Contract" THEN BEGIN
ServLedgEntry.RESET;
ServLedgEntry.SETCURRENTKEY(
"Service Contract No.","Entry No.","Entry Type",Type,"Moved from Prepaid Acc.");
ServLedgEntry.SETRANGE("Service Contract No.",ApplyToServLedgEntry."Service Contract No.");
ServLedgEntry.SETRANGE("Entry Type",ApplyToServLedgEntry."Entry Type");
ServLedgEntry.SETRANGE(Type,ApplyToServLedgEntry.Type);
ServLedgEntry.SETRANGE("Moved from Prepaid Acc.",ApplyToServLedgEntry."Moved from Prepaid Acc.");
IF ApplyToServLedgEntry."Apply Until Entry No." = 0 THEN
ServLedgEntry.SETRANGE("Entry No.",ApplyToServLedgEntry."Entry No.")
ELSE
ServLedgEntry.SETRANGE("Entry No.",ApplyToServLedgEntry."Entry No.",ApplyToServLedgEntry."Apply Until Entry No.");
IF ServLedgEntry.FIND('-') THEN
REPEAT
servledgentry.Open := FALSE;
IF ServHeader."Document Type" = ServHeader."Document Type"::Invoice THEN BEGIN
servledgentry."Document Type" := ServLedgEntry."Document Type"::Invoice;
servledgentry."Document No." := GenJnlLineDocNo;
END;
servledgentry.MODIFY;
UNTIL ServLedgEntry.NEXT = 0;
EXIT;
...

Replacement code
...
IF ApplyToServLedgEntry.GET(ServLine."Appl.-to Service Entry") THEN BEGIN
IF ApplyToServLedgEntry.Type = ApplyToServLedgEntry.Type::"Service Contract" THEN BEGIN
ServLedgEntry.RESET;
ServLedgEntry.SETCURRENTKEY(
"Service Contract No.","Entry No.","Entry Type",Type,"Moved from Prepaid Acc.");
ServLedgEntry.SETRANGE("Service Contract No.",ApplyToServLedgEntry."Service Contract No.");
ServLedgEntry.SETRANGE("Entry Type",ApplyToServLedgEntry."Entry Type");
ServLedgEntry.SETRANGE(Type,ApplyToServLedgEntry.Type);
ServLedgEntry.SETRANGE("Moved from Prepaid Acc.",ApplyToServLedgEntry."Moved from Prepaid Acc.");
IF ApplyToServLedgEntry."Apply Until Entry No." = 0 THEN
ServLedgEntry.SETRANGE("Entry No.",ApplyToServLedgEntry."Entry No.")
ELSE
ServLedgEntry.SETRANGE("Entry No.",ApplyToServLedgEntry."Entry No.",ApplyToServLedgEntry."Apply Until Entry No.");
IF ServLedgEntry.FIND('-') THEN BEGIN
ServLedgEntry.MODIFYALL(Open,FALSE);
IF ServHeader."Document Type" = ServHeader."Document Type"::Invoice THEN BEGIN
ServLedgEntry.MODIFYALL("Document Type",ServLedgEntry."Document Type"::Invoice);
ServLedgEntry.MODIFYALL("Document No.",GenJnlLineDocNo);
END;
END;
EXIT;

...

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • Microsoft Dynamics NAV 5.0
  • Microsoft Dynamics NAV 5.0 Service Pack 1
  • Microsoft Dynamics NAV 2009
  • Microsoft Dynamics NAV 2009 Service Pack 1

Removal information

You cannot remove this hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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