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Microsoft Store and billing help

If you're having trouble opening the Microsoft Store app, here are some things to try:

  • Check for connection problems and make sure that you're signed in with a Microsoft account

  • Make sure Windows has the latest updates  

    • Select Start Settings > Windows Update > Check for updates.

  • Check your time and location settings 

    • Select Start Settings > Time & language. Select Date & time to check your time settings and select Language & region to check your location. These settings need to show your current location and time zone.

  • Reset the Microsoft Store cache

    • Press the Windows Logo Key  + R to open the Run dialog box, enter wsreset.exe, then select OK.

    • A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Still can't open Microsoft Store? Send us feedback. Select Start, enter Feedback Hub, then do one of the following on the Home page to provide your feedback:

  • Select Report a problem and then follow the directions.

  • Type your problem or suggestion in the Search feedback box at the top, select the search icon, select the Add new feedback button, and follow the directions. You can also review or upvote existing feedback similar to yours.

Related links

If you're having trouble launching Microsoft Store, here are some things to try:

  1. Check for connection problems and make sure that you're signed in with a Microsoft account.

  2. Make sure Windows has the latest update:  Select Start , then select Settings  > Update & Security > Windows Update > Check for Updates.

    Note: If your Windows 10 version is lower than 15063, you’ll need to update Windows or go to www.microsoft.com/store. To check your Windows version, look here for OS Build.

  3. Check your time and location settings: Select Start , then select  Settings  > Time & Language. Select Date & time to verify your time settings and select Region to check your location. These settings need to show your current location and time zone.

  4. Reset the Microsoft Store cache: Press the Windows Logo Key  + R to open the Run dialog box, type wsreset.exe, and then select OK.

    • Note: A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

  5. Still can't open Microsoft Store? Send us feedback. Select Start , then select Feedback Hub, and then do one of the following on the Home page to provide your feedback:

    • Select Report a problem and then follow the directions.

    • Type your problem or suggestion in the Search feedback box at the top, select the search  icon, select the Add new feedback button, and then follow the directions. You can also review or upvote existing feedback similar to yours.

Having problems with an app you got from Microsoft Store?
Check for Windows Updates

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