Require kids to ask before buying from the Microsoft Store on Xbox

Applies To
Microsoft Store Microsoft account

If you want to set up purchase approval on the Xbox, here's how:

  1. Sign in to the Xbox with an organizer's Microsoft account.
  2. Press the Xbox  button to open the guide, and then then navigate to Profile & system (your account icon) > Settings  > Account > Family settings.
  3. Select Manage family members and then select the family member you want to manage.
  4. Select Privacy & online safety > Xbox Live privacy > View details & customize > Buy & download, and then select On in the Ask a parent box. (Note:This can also be turned on by selecting Child defaults or Teen defaults after selecting Xbox Live privacy.)

You can also set approval requirements from your PC. If you need to make more changes to a family member's account, see Learn more about family groups.

See also

How to investigate a billing charge from Microsoft

In-app purchases with non-Microsoft billing platforms

Need more help?

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

Important

To protect your account and its contents, our support agents are not allowed to send password reset links, or access and change account details.