Windows Device Recovery Tool: FAQ

Applies to: Windows 10 MobileWindows Phone 8.1

You can download the Windows Device Recovery Tool on your PC and use it to fix software problems on your phone. It'll install the latest version of Windows approved for your phone and remove everything else, including your apps, games, texts, call history, music, and photos. Before you use this tool, see if restarting or resetting your phone fixes the problem.

Looking for help with HoloLens? Check out Restart, reset, or recover your HoloLens

What will I need to use the tool?
  • A USB cable to connect your phone to your PC.
  • A PC running Windows 7, Windows 8, Windows 8.1, or Windows 10.
  • At least 4 GB of free storage space on your PC.