Using app passwords with apps that don't support two-step verification

Applies to: Microsoft Account

After you turn on two-step verification, you may see an error when you sign in to certain apps (like mail apps on some phones) and devices (like Windows Phone 8 and Xbox 360). Because these apps and devices don't support two-step verification, they can't prompt you to enter a security code when you try to sign in. 

The solution to this problem is to create app passwords. App passwords are long, randomly generated passwords that you provide only once in place of your regular password when signing in to apps and devices that don't support two-step verification.

You only need to create app passwords if you use two-step verification. For help signing in to your Microsoft account, see When you can't sign in to your Microsoft account.

The steps for generating a new app password are always the same. Repeat these steps to get a different password for every app or device that needs an app password:

  1. Go to the Security basics page and sign in to your Microsoft account.

  2. Select more security options

  3. Under App passwords, select Create a new app password. A new app password is generated and appears on your screen.

  4. Enter this app password where you would enter your normal password.

The way you enter an app password can be slightly different depending on the app or device you're trying to sign in to. The most common ones are listed here.

 Xbox 360 console

When you turn on two-step verification, you'll be prompted to enter your Microsoft account password the next time you download your Xbox profile or sign in to the Xbox console. Follow these steps:

  1. Visit your Security basics page online to get an app password.

  2. Enter the app password on your Xbox 360 instead of the password for your Microsoft account.

  3. If you don't want to reenter an app password each time you sign in to this console, select the Remember me check box.
  4. Select Sign In.