Camera doesn't work in Windows 10

Applies to: Windows 10

When your camera isn't working in Windows 10, it might be missing drivers after a recent update. It's also possible that your anti-virus program is blocking the camera or your privacy settings don't allow camera access for some apps.

Open Camera

Before you begin


Before working through the possible solutions listed, do these first:

  • Check for updates. Select Start, then select Settings > Update & Security > Windows Update > Check for updates.
  • Restart your computer. If, for example, the Camera app doesn't work after Windows 10 resumes from sleep, restart Windows, and then reopen the Camera app.

If your camera still doesn’t work, here are some other things to try. For best results, try the possible fixes in the order presented.

Check your settings


Give your apps permission

If you recently updated Windows 10, you might need to give apps permission to use the camera. In newer versions of Windows 10, some apps don’t have default access to the camera. 

To let apps access the camera, select Start , then select Settings  > Privacy  > Camera . Under Allow access to the camera on this device, select Change, then turn on Camera access for this device.

Allow access to the camera on this device

 To allow access for individual apps, turn on Allow apps to access your camera

After allowing access to the camera, scroll down to Choose which Microsoft Store apps can access your camera and turn on camera access for the apps you want.

If you don't see these options, you may need to ask the administrator of the device to enable this setting for you.

To learn how you can configure your camera privacy settings in Windows 10, go to this Windows Community (in English) page.

Check your antivirus software

In your antivirus software settings, look for settings that block access to your camera or permission to use your camera. For help, visit your antivirus software company’s website. 

Check your hardware drivers


Check for an outdated camera driver

Make sure you've got the latest driver for your camera. Here's how to check:

  1. Select Start , enter device manager, then select Device Manager from the search results.
  2. Find your camera under Cameras, Imaging devices or Sound, video and game controllers.
  3. Press and hold (or right-click) the name of your camera, and then select Properties.
  4. Select the Driver tab, select the Driver Details button, and look for a file name that includes stream.sys. If it’s there, your camera was designed before Windows 7 and you'll have to replace it with a newer camera.
  5. If you don't find a file name that includes stream.sys, try rolling back your camera driver.

Roll back the camera driver

If your camera stopped working after an update, try these steps:

  1. In Device Manager, press and hold (or right-click) your camera, and then select Properties.
  2. Select the Driver tab, select Roll Back Driver, and then choose Yes. (Some drivers don’t provide this option. If your driver doesn’t have Roll Back Driver available, go ahead to the next fix.)
  3. After the roll back is complete, restart your computer, and then try opening the Camera app again.
  4. If rolling back didn’t work or isn’t available, uninstall your camera driver and scan for hardware changes.

Uninstall your camera driver and scan for hardware changes

  1. In Device Manager, press and hold (or right-click) your camera, and then select Properties.
  2. Select the Driver tab, select Uninstall > Delete the driver software for this device, and then select OK.
  3. In Device Manager, on the Action menu, select Scan for hardware changes.
  4. Wait for it to scan and reinstall updated drivers, restart your PC, and then try opening the Camera app again.

If your camera isn't listen in Device Manager, test USB ports and run a scan

If your camera isn't found in Device Manager, first try using the camera with a different USB port on your device. If that doesn't work, try this: 

  1. In Device Manager, on the Action menu, select  Scan for hardware changes.

  2. Wait for it to scan and reinstall updated drivers, restart your computer, and then try opening the Camera app again.

Need more help?


If you'd like to learn about the basics of using the camera, see How to use the Camera app

Find answers in the forums

If the previous solutions don’t work, try searching for similar problems in the Microsoft Community forum for Windows Camera. If you don’t find a solution, go ahead and share details about your experience there, then check back later for responses.

Submit feedback

If you've tried the steps in this article and don't find a solution that works, use Windows Feedback Hub to file a bug. This helps Microsoft find the root cause of this problem. 

Include details about what you were doing, or specific steps you were taking, when the problem occurred. Be sure to use Recreate my problem when you submit your feedback in the Feedback Hub.  

Open the Feedback Hub

For help submitting feedback with Feedback Hub, see Send feedback to Microsoft with the Feedback Hub app.