How to find your Microsoft account

Applies to: Microsoft Account

If you got the error message That Microsoft account does not exist, this article can help you find it.

How to find your Microsoft account using your security information.

  1. Look up your username using your security contact phone number or email address.
  2. Request a security code to be sent to the phone number or email you used.
  3. Enter the code and select Next.
  4. When you see the account you're looking for, select Sign in.

If you haven’t set up or don’t have access to your security contact information, you can try looking for your Microsoft account username within the product or services that you are using.

How to find your Microsoft account username in the product or service you use


For the protection of your account, we have strict policies on how our advocates can help you with your account. Microsoft Support advocates are unable to provide account information without proper validation, but there are places you can look within the products themselves.

Have you ever set up an alternate email address for the account you want to sign in, such as @outlook.com, @gmail.com, or @live.com? If so, try that.

Your account might be closed or deleted


If you closed your Microsoft account, you have 60 days from that closure to sign in and reopen it. After that 60 days, your account and data expire.

If you haven't signed in to your account for a long time, it might expire due to inactivity, according to the following schedule.

If the last time you signed in was: Your account expires after:
before June 2014 1 year of inactivity
after June 2014 2 years of inactivity