Windows Media Player can't play the video portion of the DVD. This can happen for a lot of reasons, but most of the time it's because:
- Your video card driver is out of date.
- Your PC is missing a compatible DVD decoder.
- Your PC hardware doesn't meet the system requirements to play DVDs.
Here are some things you can try:
- Play a different DVD to determine if the problem is with the disc. If the problem only occurs with one DVD, the disc might be damaged.
- Update the driver for your video card by checking Windows Update for any available video card updates or checking your PC or video card manufacturer's website for an updated driver.
- If you're running Windows Vista, verify that your video hardware supports the Windows Display Driver Model (WDDM). If your video hardware isn't supported, you might need to upgrade your video card. If you don't know what video hardware is installed, contact your PC manufacturer for help.
- Make sure you have a compatible DVD decoder (MPEG-2 decoder) installed on your PC.
- Lower your PC's screen resolution to the lowest available setting and your PC's color quality to a lower setting, such as Medium (16 bit).
- Consider adding RAM to your PC or upgrading your video card or processor.
Article ID: 15077 - Last Review: 31 Aug 2016 - Revision: 12