If the problems persist even after updating to the latest version, you can try removing your IMAP mail account and re-creating it in Outlook for Mac 2011. To remove the account, follow these steps:
- Start Outlook.
- On the Tools menu, click Accounts.
- Click the account you'd like to remove, and then click the minus sign ("-") icon in the lower-left corner or press the Delete key on your keyboard to delete the account.
IMAP is an Internet-based mail account. An example of an IMAP account would be a Gmail account or AOL Mail account. Messages from these accounts appear in folders in the Outlook folder list, under the name of the account.
Article ID: 2743203 - Last Review: 9 Aug 2012 - Revision: 1