Application Event 2000 logged when an add-in crashes an Office program

Symptoms

After an Office program has crashed, you may receive a prompt similar to the following when the program is restarted.

<Office program> experienced a serious problem with the 'Contoso analyzer' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?.

Also, you should find an event in the Application Event log with the following parameters:

Event Type: Error
Event Source: Microsoft Office 14
Event Category: None
Event ID: 2000

or

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 2000


Cause

This prompt is displayed and the event is logged if an add-in that was loaded in the Office program caused the program to crash.

Resolution

To resolve this problem, review the information provided in the Description field of the event. This information should list the name of the add-in that caused the crash. For example:

Description:
Microsoft Excel: Accepted Safe Mode action : Excel experienced a serious problem with the 'Contoso analyzer' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?.

In the above sample description, the name of the add that caused Excel to crash is Contoso analyzer.

If the Office program listed in the event log entry continues to crash, you should consider disabling the referenced add-in to see if the problem is remedied.

More Information

The following steps can be used to manually configure add-ins in Outlook 2010. Similar steps can be used in the other Office programs.
  1. On the File tab click Options.
  2. In the Outlook Options dialog box, click Add-ins.
  3. When the list of add-ins is displayed, click Go.
  4. Select the add-in to be disabled and then click OK.

Please see the Help file documentation in your Office program if you need additional information managing add-ins.



Properties

Article ID: 2748614 - Last Review: 21 Aug 2012 - Revision: 1

Feedback