The User Account Control dialog box appears correctly in the user's session and prompts the user to enable the elevated program to run. After the user either accepts or rejects the User Account Control (UAC) request, you can control the session again. However, you cannot control or work in the elevated program, even if the user clicked Yes in the User Account Control dialog box.
- Disable UAC on the managed computer before you provide remote assistance. To do this, open a command prompt by using the Run as administrator command, type the following command, and then press Enter:C:\Windows\System32\cmd.exe /k %windir%\System32\reg.exe ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v EnableLUA /t REG_DWORD /d 0 /f
- On the managed computer, edit the Easy Assist manifest file. To do this, follow these steps:
- Open the following file:%ProgramFiles%\Microsoft Easy Assist\Console\8.1.6416.0\Supportconsole.exe.manifest
- Locate the following line of code:
requestedExecutionLevel level="asInvoker" uiAccess="false"
- Change the value of the uiAccess attribute to true, as in the following example:
requestedExecutionLevel level="asInvoker" uiAccess="true"
- Save and close the file, and have the user close and restart the Easy Assist session.
- Open the following file:
Article ID: 2903679 - Last Review: 27 Oct 2014 - Revision: 1