How to troubleshoot Office 365 Admin App sign-in issues

INTRODUCTION

The Office 365 Admin App provides a mobile view of the Office 365 service health dashboard. This article helps you troubleshoot errors that users may receive when they sign in to the Office 365 Admin App.

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Scenario: User receives an "Administrator role required" or "User does not have sufficient permissions" error

A user receives one of the following error messages:
  • Administrator role required. Your username and password are correct but you do not have administrator role access.
  • User does not have sufficient permissions. Please contact your administrator.
This occurs if the user isn't assigned to an admin role. The Office 365 Admin App requires users to be assigned to one of five Office 365 admin roles for sign-in. If a user can't see the service health dashboard when the user is signed in to the Office 365 portal, the user isn't assigned to an admin role.

For more information about how to assign admin roles in Office 365, go to Assigning admin roles.

Scenario: User receives a "That user name and password didn't work. Try again" error

A user receives the following error message:
That user name and password didn’t work. Try again.
To troubleshoot this issue, follow these steps:
  1. Check that you're using the correct user name and password by signing in to the Office 365 portal (https://portal.office.com).
  2. Check status.office.com to confirm that the service health dashboard isn't currently affected by a service incident.
  3. If you continue to receive this error when you sign in to the Office 365 Admin App, try to uninstall and then reinstall the app on your mobile device.

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Still need help? Go to Microsoft Community.
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Article ID: 2904305 - Last Review: 29 Dec 2016 - Revision: 1

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