The CHKDSK /SCAN command may stop responding in Windows 8

Symptoms

When you run the CHKDSK /SCAN command in Windows 8, CHKDSK may stop responding and cannot recover from file corruption.

When this problem occurs, the CHKDSK results resemble the following:

CHKDSK results

Note The actual percentage values may vary.

Cause

This problem occurs because of an issue in the CHKDSK command.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows 8 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Additional file information

References

See the terminology  that Microsoft uses to describe software updates.
Properties

Article ID: 2906994 - Last Review: 12 Dec 2013 - Revision: 1

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