Customers who would like to obtain nonprofit pricing for Office 365 should visit the Office 365 for Nonprofits page.
For more information, see the Microsoft Press Release on Nonprofit Pricing for Office 365.
Frequently asked questions
Question: What kind of benefits are Microsoft offering for nonprofit customers?
Answer: Microsoft has launched a new global program to offer many Office 365 subscriptions to qualifying nonprofit customers looking to move their hosted services to Office 365.
Question: What has changed from the previous process to obtain nonprofit subscriptions?
Answer: As of September 10th, 2013, Microsoft has created an automated system to allow nonprofit organizations to sign up for special discount subscriptions for Office 365.
Question: Can I still request a nonprofit subscription using the old method? (I.e., contacting the Regional Service Center?)
Answer: The Regional Service Center is unable to validate nonprofit organizations at this time. The only method to receive these special nonprofit subscriptions is to sign up through our public facing sign-up process.
Question: I am a Partner, can I sign up on behalf of my client?
Answer: We encourage your clients to complete the process using their own credentials to ensure they are validated for the special subscription appropriately. As a Partner, you are welcome to guide the client through the sign-up process for assistance but are discouraged for completing the process on their behalf. If you as a Partner sign up on the clients behalf, your client may be disqualified from joining the program.
Question: Can my clients add a nonprofit subscription to an existing Office 365 account?
Answer: It is possible to add a nonprofit subscription to a commercial enterprise Office 365 tenant by contacting the Regional Service Center on behalf of your client.
Question: I was not aware of this nonprofit program and have been validated to use the new subscription, can I get a refund for the previous months where I was paying full price?
Answer: At this time we do not offer any refunds when switching to the new nonprofit plan.
Question: How long does it take for my client to qualify for these nonprofit subscriptions?
Answer: The validation process can take up to thirty days from the time your client adds their vanity domain to their subscription.
Question: What happens if Microsoft requires more information regarding my client’s nonprofit eligibility?
Answer: If additional information is required, TechSoup on behalf of Microsoft will be contacting the person who signed up for Office 365. Find out more about how TechSoup can support your nonprofit organization’s Office 365 experience on their article, Are You Ready for Microsoft Office 365 for Nonprofits?
Question: My client has yet to receive any correspondence indicating they have been qualified to receive their Office 365 nonprofit subscription. What can I do?
Answer: It can take up to thirty days to for TechSoup to validate your client's nonprofit information. If it has been at least twenty-five (25) days, and your client has not received any information regarding their validation, please contact the Regional Service Center on your client’s behalf (Note: You must be listed as their Partner of Record and be an administrator on your organization’s Office 365 Internal Use Rights benefit to receive support).
Question: What does my client's organization need to qualify for nonprofit subscriptions?
Answer: Please take a look at Who’s Eligible.
Question: My client has been notified that they have been denied validation for the Office 365 nonprofit subscription. What are my options?
Answer: A representative from TechSoup on behalf of Microsoft will contact the person who signed up for Office 365 regarding why they did not qualify. If your client did not receive communication, or would like to appeal the denial, please contact the Regional Service Center on behalf of your client. (Note: You must be listed as your customer’s Partner of Record and be an administrator on your organization’s Office 365 Internal Use Rights benefit to receive support). Please note that appeals are approved on a case-by-case basis. If you are not qualified based on the eligibility criteria found at Who’s Eligible, your appeal might not be granted.
Note: Using the Contact Microsoft Support button requires you to login into the MPN site using a valid Microsoft Partner Network login. If you do not have a valid Microsoft Partner Network login or are having problems logging in to MPN, you can get more information or assistance from the MPN Support site.
Article ID: 2910566 - Last Review: 26 Apr 2017 - Revision: 3