Avicode tracing for Microsoft Dynamics AX Retail

INTRODUCTION

This diagnostic tool sets up and collects AVIcode traces for the Microsoft Dynamics AX Retail product.

More Information

The AVIcode trace captures information about the POS.exe.

Information collected

AVIcode files

DescriptionFile name
The AVIcode trace captures information about the POS.exe process for Microsoft Dynamics AX Retail
{ComputerName}_Retail.Avicode

AX client Ccnfig registry keys

DescriptionFile name
Registry entries for the Current AX Client configuration (HKCU\Software\Microsoft\Dynamics\{Version}\{Current Configuration})
{ComputerName}_AXClientConfig.TXT

AX model layer and hotfix information

DescriptionFile name
A report that includes layer and model information: The following ones are the fields included for each model and hotfix:
BuildNumber
Description
Layer
Model DisplayName
Model Name
Publisher
{ComputerName}_AX2012ModelMetaDataAndHotfixInfo.htm
{ComputerName}_AX2012ModelMetaDataAndHotfixInfo.xml

AX models installed

DescriptionFile name
This is a quick text veiw of the ID, layer, model, version and publisher from running the command axutil.exe list.
{ComputerName}_ModelsInstalled.txt

AX version and config information

DescriptionFile name
AOS Instance Name
AOS IP Address
AOS Ping ResponseTime
AOS Server Name
Application Version
AXClientConfigName
Company
Configuration Used
Connected to SQL Server
Installed Layers
Is Machine a TerminalServer
Is Machine an AOS
Kernel Version
Language
Logged in as
Product Version
RegisteredCompanyName
Serial number
Solution Version
TCP/IP Port
USER DNS Domain
USER Domain
USER Profile
USER Temp Dir
ResultReport.xml
In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:
  • Dynamics AX 2012 detected without Rollups
  • Dynamics AX 2009 detected without Rollups
  • Dynamics AX 2009 SP1 detected without Rollups
  • Business Connector Proxy account setup - Active Directory and SYSBCPROXYUSERACCOUNT table validation
  • Verify SQL Server 2008 R2, typically SQL Server 2008 R2 SP2 should be installed
  • Global SQL Trace Flags are enabled and could affect SQL's performance
  • Verify SQL Server 2008, typically SQL Server 2008 SP3 should be installed

References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, click the following article number to view the article in the Microsoft Knowledge Base:
2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2915725 - Last Review: 10 Dec 2013 - Revision: 1

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