- You have some Windows Server 2003 Service Pack 2 (SP2)-based fault-tolerant servers (that is, servers that have redundant hardware failover capabilities). For example, you have Stratus ftServer Draco servers or NEC ftServer Draco servers.
- You have security update 2862330 installed on the servers.
For more information about the security update 2862330, click the following article number to view the article in the Microsoft Knowledge Base:2862330 MS13-081: Description of the security update for USB drivers: October 8, 2013
- You try to fail over USB devices on the servers.
Hotfix informationA supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, go to the following Microsoft website:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
PrerequisitesTo apply this hotfix, you must be running Windows Server 2003 SP2.
For more information about how to obtain a Windows Server 2003 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
Registry informationTo apply this hotfix, you do not have to make any changes to the registry.
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
Article ID: 2917650 - Last Review: 9 Oct 2014 - Revision: 1