- You have a computer that is running Windows 7 together with Service Pack 1 and that has Remote Desktop Client (RDC) 7.1 or a third-party implementation that uses Remote Desktop Protocol 7.1.
- In RDC, you connect to a Windows 8.1 virtual machine that has the Microsoft RemoteFX virtual graphics processing unit (vGPU) enabled.
- You play a video in Windows Media Player.
Update informationTo resolve this issue, install update rollup 2919394 on the Windows Server 2012 R2 Hyper-V host computer. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
Article ID: 2921101 - Last Review: 12 Feb 2014 - Revision: 1