This issue occurs when the .prf or .msp file that is used to configure Outlook was created by using the Office Customization Tool (OCT), and the Enable offline use
option was selected, but no directory path was specified to store Offline Address Book files. For more information, see customize Outlook profiles by using an Outlook Profile (PRF) file
. To check the directory path of the OAB file, follow the steps in the resolution section.