A BITS multirange transfer of a large file fails

Symptoms

On a computer that is running Windows 7 Service Pack 1, a Background Intelligent Transfer Service (BITS) multirange transfer of a large file fails consistently.

A .wim image may typically be over the 4 gigabyte (GB) limitation. In this case, the download of the image through BITS fails. Additionally, the following error message is logged in the PullD.log file:

<![LOG[CPullDPResponse::ReportPackageState return value 0x00000000.]LOG]!><time="time" date="date" component="PullDP" context="" type="1" thread="4252" file="pulldpresponse.cpp:375">
<![LOG[Created FullDownload DTS job for package WKS00084, version 2]LOG]!><time="time" date="date" component="PullDP" context="" type="1" thread="4252" file="pulldppkgcontjob.cpp:634">
<![LOG[Start Download package WKS00084 version 2]LOG]!><time="time" date="date" component="PullDP" context="" type="1" thread="4308" file="pulldppkgjob.cpp:331">
<![LOG[ExecuteJob (2-InProgress) WKS00084.2 for package WKS00084, version 2]LOG]!><time="time" date="date" component="PullDP" context="" type="1" thread="4252" file="pulldppkgcontjob.cpp:179">
<![LOG[WKS00084.2, 0x0 : DownloadingData]LOG]!><time="time" date="date" component="PullDP" context="" type="1" thread="5104" file="pulldpservice.cpp:721">
<![LOG[WKS00084.2, 0x80004005 : BITS error: 'Unspecified error
' Context: 'The error occurred while the remote file was being processed.


The following error message may also be logged many times in the DataTransferService.log from the pull-distribution point:

datetime CDTSJob::HandleErrors: DTS Job '{9AA2CAA8-FFF9-466F-AB4C-F5E7DA828AF0}' BITS Job '{733409C7-C94C-4483-8BFC-7E440451FC82}' under user 'S-1-5-18' OldErrorCount 0 NewErrorCount 1 ErrorCode 0x80004005 3888 (0x0F30)

Then, after the retries are completed, you may find the following error message in the DataTransferService.log:

datetime DTS job {A810A272-FE69-4E3C-B2EF-8B4FDB533806} BITS job {C72D8837-6C8D-4A8F-9D62-4EC3804D3429} failed to download source file http://SCCM.server.com:80/SMS_DP_SMSPKG$/LAB0002D/sccm?/win8-base.wim to destination E:\SMS_DP$\LAB0002D\LAB0002D.1\win8-base.wim with error 0x80190194 3552 (0x0DE0)err 80190194
# for hex 0x80190194 / decimal -2145844844
BG_E_HTTP_ERROR_404
# 1 matches found for "80190194"

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 2927111 - Last Review: 11 Apr 2014 - Revision: 1

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