- In most cases, to resolve this issue, have your administrator grant permission for you to see the desired content and then try to access the site again.
- If your administrator has granted permission for you to see content in the site, but you still encounter the error, make sure that your browser is not automatically taking you to the error page, which may happen because the error page URL could be listed in your recently browsed sites. The error page URL ends with "nositeaccess.aspx". If this is the case, delete "nositeaccess.aspx" from the end of the URL and go to the resulting URL. If you still receive the error, then it is likely that you have not actually been granted permission.
- If you are the first person who is accessing the ACM website after it was installed, you must access it by using the "Initial Central Administrator" account that was specified in the ACM Server Configuration Utility on the web server when the ACM Server web application was configured. If you use this account to access the website, you can then grant access for other users to access the site. If you don't know which account was specified as the "Initial Central Administrator" account, and no other account has access to the site, the only way to recover is to create and connect to a new ACM Server database and repeat the steps of creating the ACM website where you specify the Initial Central Administrator account. In this case, the original database should not have contained any important data, because no users would have ever had access to the site other than the Initial Central Administrator account. Follow the installation instructions to complete the necessary steps.
Article ID: 2929121 - Last Review: 13 Feb 2014 - Revision: 1