- In Outlook, the user receives the following error message:The message store has reached its maximum size. To reduce the amount of data in this message store, select some items that you no longer need, permanently (Shift + Del) delete them.
- In Outlook Web App, the user receives the following error message:The action couldn't be completed. An error occurred on the server.
An item is considered soft-deleted in the following cases:
- A user deletes an item or empties all items from the Deleted Items folder.
- A user presses Shift+Delete to delete an item from any other mailbox folder.
For more information about deleted item recovery, see Recoverable Items folder.
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Article ID: 2933701 - Last Review: 29 Dec 2016 - Revision: 1