Symptom 1When Microsoft Azure Multi-Factor Authentication is enabled, a user may be displayed as disabled even though the user behaves as enabled.
Symptom 2When Microsoft Azure Multi-Factor Authentication is disabled, a user may be displayed as enabled even though the user behaves as disabled
User John (John@contoso.com) is created in contoso.onmicrosoft.com. This is his home directory. John is then added to a guest directory at fabrikam.onmicrosoft.com as a guest user. When the administrator of fabrikam.onmicrosoft.com examines the guest user, the user is displayed as disabled for Multi-Factor Authentication.
Note To quickly check whether a user is a guest user, notice whether the check box next to the user on the Manage Multi-Factor Auth screen is dimmed. A dimmed check box indicates that the user is a guest user.
Article ID: 2934588 - Last Review: 9 Oct 2014 - Revision: 1