Issue that this update fixesThis update resolves the issue that is described in the following Microsoft Knowledge Base article:
- 2954074 Response Group agent clients are ringing after call is answered in a Lync Server 2013 environment
Hotfix informationA supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
PrerequisitesThere are no prerequisites for installing this update.
Restart requirementYou may have to restart the computer after you apply this update.
Registry informationTo use one of the updates in this package, you do not have to make any changes to the registry.
Update installation informationTo apply this update, install the update package on computers that run the following server roles:
- Lync Server 2013 - Standard Edition Server
- Lync Server 2013 - Enterprise Edition - Front End Server
- Lync Server 2013 - Edge Server
Removal informationTo remove this update, use the Add or Remove Programs item in Control Panel. When you install the update, insert the source CD or provide the path where the source files can be found if you are prompted to do this.
Article ID: 2938505 - Last Review: 8 Apr 2014 - Revision: 1