Error 0x80071a91 when installing update 2919355 in Windows

Symptoms

When you install update 2919355  by using Windows Update in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2, the installation fails with error code 0x80071a91. 

Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows RT 8.1, Windows 8 .1, and Windows Server 2012 R2

Additional files for Windows RT 8.1
File propertyValue
File nameArm_4cc1927bfe9ede7e31217ad8782ff945_31bf3856ad364e35_6.3.9600.16657_none_6a45dcfda815f551.manifest
File versionNot applicable
File size697
Date (UTC)11-Mar-2014
Time (UTC)16:33
PlatformNot applicable
File nameArm_5a4fbbf14b553ad7c5988cb915e2a30e_31bf3856ad364e35_6.3.9600.16657_none_93d9022114ae852d.manifest
File versionNot applicable
File size692
Date (UTC)11-Mar-2014
Time (UTC)16:33
PlatformNot applicable
File nameArm_microsoft-windows-commonlog_31bf3856ad364e35_6.3.9600.16657_none_134847e04307a9a0.manifest
File versionNot applicable
File size4,126
Date (UTC)10-Mar-2014
Time (UTC)07:06
PlatformNot applicable
File nameArm_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.16657_none_3b36d6f038673d3e.manifest
File versionNot applicable
File size16,005
Date (UTC)10-Mar-2014
Time (UTC)07:06
PlatformNot applicable
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_48d05388c6bd59d7376c0913f67013dc_31bf3856ad364e35_6.3.9600.16657_none_1b42bd8fa5097dba.manifest
File versionNot applicable
File size692
Date (UTC)11-Mar-2014
Time (UTC)16:33
PlatformNot applicable
File nameX86_c79a087ce877d7a57752babb187e32d9_31bf3856ad364e35_6.3.9600.16657_none_4caead021f572545.manifest
File versionNot applicable
File size697
Date (UTC)11-Mar-2014
Time (UTC)16:33
PlatformNot applicable
File nameX86_microsoft-windows-commonlog_31bf3856ad364e35_6.3.9600.16657_none_1345d588430a8ada.manifest
File versionNot applicable
File size4,126
Date (UTC)10-Mar-2014
Time (UTC)08:50
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.16657_none_3b346498386a1e78.manifest
File versionNot applicable
File size16,005
Date (UTC)10-Mar-2014
Time (UTC)08:50
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_595c2be0dce53de49d5d0dee477551ce_31bf3856ad364e35_6.3.9600.16657_none_ed686bd0baa94cc7.manifest
File versionNot applicable
File size701
Date (UTC)11-Mar-2014
Time (UTC)16:33
PlatformNot applicable
File nameAmd64_f36c1417ca589a4b279d848343b8220e_31bf3856ad364e35_6.3.9600.16657_none_4dfd1a37b03c1161.manifest
File versionNot applicable
File size696
Date (UTC)11-Mar-2014
Time (UTC)16:33
PlatformNot applicable
File nameAmd64_microsoft-windows-commonlog_31bf3856ad364e35_6.3.9600.16657_none_6f64710bfb67fc10.manifest
File versionNot applicable
File size4,130
Date (UTC)10-Mar-2014
Time (UTC)10:41
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.16657_none_9753001bf0c78fae.manifest
File versionNot applicable
File size16,011
Date (UTC)10-Mar-2014
Time (UTC)10:41
PlatformNot applicable

Properties

Article ID: 2939087 - Last Review: 8 Apr 2014 - Revision: 1

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