Check Payment Status

Summary

This article outlines how to check a payment status in the Channel Incentives Platform tool (CHIP), what the statuses mean, and how to obtain a reference number and released date.

More Information

How to check a payment status in the Channel Incentives Platform tool (CHIP):

  1. Open CHIP and login using your Microsoft Account (previous Live ID).
  2. Select Program Name - Rebates.
  3. Choose period where funds are scheduled to be paid out (E.g. FY15H1 Earned Funds, payment to be made in FY15H2: choose period FY15H2).
  4. Scroll down to the Payments section and click the green arrow to expand.
  5. Expand on the payment type to view the current Payment Status, Payment Date and Payment Reference Number.

Payment status definitions: 

StatusDefinition
ValidatingPayments are currently pending for approval. Regional Operational Centre team approves these claims on the 15th of each month (or the next working day if it falls on a Public Holiday / Weekend).
Payment ApprovedThese payments have been approved and currently being processed. Payment should reach you within 45 days from the payment date.
PaidPayment confirmed by Payout Response file.
Payment SentPayment has been released to partner’s Beneficiary Account. You can check with your bank using the payment ref # and payment date.
Payment HeldPayment has been put on hold.  Please ensure that your bank details in CHIP are correct, otherwise please contact log a case via explore.ms for clarification. 
Payment CancelledPayment was cancelled by Microsoft.  Claim funds need to be released back into Partner Available funds.


To log a case via explore.ms, please follow the below steps:
  1. Open explore.ms and click Sign In.
  2. Sign in using your Microsoft Account (previous Live ID) and password.
  3. Under the Tools heading, click Call Logging Tool (CLT) to create your case.

Properties

Article ID: 2949831 - Last Review: 4 Feb 2015 - Revision: 1

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