AX client crashes when user enters Alt and Tab key in order in Microsoft Dynamics AX 2012 R2

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

AX client crashes when user enters Alt and Tab key in order in Microsoft Dynamics AX 2012 R2.

Resolution

The changes in the hotfix include avoiding null key code adding during client initialization.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot Applicable62,14419-Feb-201416:24x86
Axupdate.exeNot Applicable61,61619-Feb-201416:24x86
Dynamicsax2012r2-kb2983234.exe6.3.15.0273,366,21608-Jul-201409:35x86
Licensetermsar.rtfNot Applicable2,17319-Feb-201416:24Not Applicable
Licensetermscs.rtfNot Applicable91,24719-Feb-201416:24Not Applicable
Licensetermsda.rtfNot Applicable101,18119-Feb-201416:24Not Applicable
Licensetermsde.rtfNot Applicable116,64219-Feb-201416:24Not Applicable
Licensetermsen.rtfNot Applicable102,37419-Feb-201416:24Not Applicable
Licensetermses.rtfNot Applicable96,98519-Feb-201416:24Not Applicable
Licensetermset.rtfNot Applicable102,89519-Feb-201416:24Not Applicable
Licensetermsfi.rtfNot Applicable106,10119-Feb-201416:24Not Applicable
Licensetermsfr.rtfNot Applicable130,01119-Feb-201416:24Not Applicable
Licensetermshu.rtfNot Applicable93,01019-Feb-201416:24Not Applicable
Licensetermsis.rtfNot Applicable36,45819-Feb-201416:24Not Applicable
Licensetermsit.rtfNot Applicable115,08619-Feb-201416:24Not Applicable
Licensetermsja.rtfNot Applicable105,91719-Feb-201416:24Not Applicable
Licensetermslt.rtfNot Applicable122,67419-Feb-201416:24Not Applicable
Licensetermslv.rtfNot Applicable105,40119-Feb-201416:24Not Applicable
Licensetermsnb-no.rtfNot Applicable115,70019-Feb-201416:24Not Applicable
Licensetermsnl.rtfNot Applicable110,04019-Feb-201416:24Not Applicable
Licensetermspl.rtfNot Applicable116,32219-Feb-201416:24Not Applicable
Licensetermspt-br.rtfNot Applicable101,51419-Feb-201416:24Not Applicable
Licensetermsru.rtfNot Applicable148,57719-Feb-201416:24Not Applicable
Licensetermssv.rtfNot Applicable115,45319-Feb-201416:24Not Applicable
Licensetermsth.rtfNot Applicable153,76819-Feb-201416:24Not Applicable
Licensetermszh-hans.rtfNot Applicable99,24519-Feb-201416:24Not Applicable
Clientoba32.mspNot Applicable38,031,36008-Jul-201409:21Not Applicable
Clientoba64.mspNot Applicable38,199,29608-Jul-201409:21Not Applicable
Commercedataexchangereal-timeservice.mspNot Applicable159,74408-Jul-201409:21Not Applicable
Commercedataexchangesynchservice32.mspNot Applicable196,60808-Jul-201409:21Not Applicable
Commercedataexchangesynchservice64.mspNot Applicable196,60808-Jul-201409:21Not Applicable
Components32.mspNot Applicable25,657,34408-Jul-201409:21Not Applicable
Components64.mspNot Applicable43,634,68808-Jul-201409:21Not Applicable
Dixf_service_x64.mspNot Applicable262,14408-Jul-201409:21Not Applicable
Dixf_service_x86.mspNot Applicable262,14408-Jul-201409:21Not Applicable
Objectserver32.mspNot Applicable16,359,42408-Jul-201409:21Not Applicable
Objectserver64.mspNot Applicable24,440,83208-Jul-201409:21Not Applicable
Retaildatabaseutility.mspNot Applicable663,55208-Jul-201409:21Not Applicable
Retailheadquarters32.mspNot Applicable3,072,00008-Jul-201409:21Not Applicable
Retailheadquarters64.mspNot Applicable3,072,00008-Jul-201409:21Not Applicable
Retailonlinechannel.mspNot Applicable2,764,80008-Jul-201409:21Not Applicable
Retailpos.mspNot Applicable7,557,12008-Jul-201409:21Not Applicable
Retailposplugins.mspNot Applicable48,906,24008-Jul-201409:21Not Applicable
Setupsupport32.mspNot Applicable7,614,46408-Jul-201409:21Not Applicable
Setupsupport64.mspNot Applicable15,097,85608-Jul-201409:21Not Applicable
Axsetupsp.exe6.2.1000.53691,878,70419-Feb-201416:24x86
Axsetupsplib.dll6.2.1000.536979,54419-Feb-201416:24x86
Axsetupui.exe6.2.1000.5369211,63219-Feb-201416:24x86
Axutillib.dll6.2.120.0929,96008-Jul-201409:19x86
Microsoft.dynamics.servicing.operations.dll6.2.1000.317441,71219-Feb-201416:24x86
Axsetupsp.resources.dll6.2.147.8303387,76808-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303375,48008-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303375,48008-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303379,57608-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303379,57608-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303371,38408-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303375,48008-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303383,67208-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303395,96008-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303375,48008-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303379,57608-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303387,76808-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303375,48008-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303375,48008-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303375,48008-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303379,57608-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303379,57608-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303379,57608-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303395,96008-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303375,48008-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303416,44008-Jul-201409:20x86
Axsetupsp.resources.dll6.2.147.8303371,38408-Jul-201409:20x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2983234 - Last Review: 17 Feb 2017 - Revision: 2

Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX Application Object Server

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