Cross forest free/busy lookup fails when target forest is Exchange Server 2013 or Exchange Server 2016

Applies to: Exchange Server 2016 Enterprise EditionExchange Server 2016 Standard EditionExchange Server 2013 Enterprise


Consider the following scenario:
  • An organizer has a Microsoft Exchange Server 2016, Exchange Server 2013, Exchange Server 2010, or Exchange Server 2007 mailbox.
  • Attendee mailbox is in another Exchange organization that uses Exchange Server 2016 or Exchange Server 2013 as the Autodiscover endpoint. 
  • Availability address space is used for cross-forest free/busy data.
  • The Autodiscover service uses the DNS method.
In this scenario, the organizer cannot view the free/busy information for the attendee and only hash marks are displayed.

Note This issue may occur on any Exchange clients, such as Microsoft Outlook, Outlook Web App, an Exchange Web Services (EWS) application, or any other client that tries to retrieve free/busy information.


This issue occurs because the availability service sends an Autodiscover request by using an automatically generated SMTP address for the anchor mailbox. This SMTP address that is used is 01B62C6D-4324-448f-9884-5FEC6D18A7E2@Availability_Address_Space_domain.


However, the Exchange Server 2013 Client Access server in the attendee forest cannot locate a mailbox for this email address and responds with a 404 status.


To resolve this issue, assign the SMTP address from the HttpProxy log error to a mailbox in the attendee forest. To do this, run the following command within the Exchange Management Shell:
$m = Get-Mailbox <alias>
$m.EmailAddresses += ""Set-Mailbox $m -EmailAddresses $m.EmailAddresses
Note Replace "<alias>" in the command by using the alias of the mailbox in your organization. Replace the domain "" with the domain that is found in the HttpProxy log.

More Information

This issue does not occur when Exchange uses the service connection point (SCP) method to locate the Autodiscover service that is in the remote forest.

The GUID 01B62C6D-4324-448f-9884-5FEC6D18A7E2 is only used when Exchange uses the DNS method to locate the Autodiscover service.