Note If you use mobile device management software, some additional configuration may be required for migration. Please contact your vendor for guidance. If you don't use mobile device management software, the expectation is that a user will be prompted for credentials after the migration. They should specify their user principal name (UPN) to authenticate to Exchange vNext.
Method 1: Users by using OWA
- Ask the user to sign in to OWA, and then continue with to follow these steps.
- In the upper-right part of the page, click Settings (), and then click Options.
- In the navigation pane on the left side, expand General, and then click Mobile Devices.
- From the list of devices, select the device that you want to track, and then click Start Logging.
- In the Information dialog box, click Yes.
- Reproduce the behavior that you want to capture, and then click Retrieve Log.
Note An email message that contains the log file (EASMailboxLog.txt) as an attachment is sent to your mailbox.
Method 2: Administrators by using PowerShell
- Connect to vNext by using remote PowerShell.
- Run the following command to enable ActiveSync logging for a specific user:
Set-CASMailbox alias -ActiveSyncDebugLogging:$true
- Reproduce the behavior that you want to capture.
- Run the following command to retrieve the log:
Get-MobileDeviceStatistics -Mailbox alias -GetMailboxLog:$true -NotificationEmailAddresses "email@example.com"Note This command retrieves the statistics for the mobile device that's set up to synchronize with the mailbox of the user that you specified. In this example, the command also sends the log file to firstname.lastname@example.org.
Article ID: 3201937 - Last Review: 8 Mar 2017 - Revision: 4