These symptoms are introduced when the Hyper-V Hypervisor is running. Some security solutions are also dependent on the hypervisor, such as the following:
- Device Guard
- Credential Guard
To determine whether the Hyper-V hypervisor is running, follow these steps:
- In the search box, type msinfo32.exe.
- Select System Information.
- In the detail window, locate the following entry: A hypervisor has been detected. Features required for Hyper-V will not be displayed.
Many virtualization applications depend on hardware virtualization extensions that are available on most modern processors. This includes Intel VT-x and AMD-V. Only one software component can use this hardware at a time. The hardware cannot be shared between virtualization applications.
Method 1: Disable Hyper-V in Control Panel
To disable Hyper-V in Control Panel, follow these steps:
- In Control Panel, select Programs and Features.
- Select Turn Windows features on or off.
- Expand Hyper-V, expand Hyper-V Platform, and then clear the Hyper-V Hypervisor check box.
Method 2: Disable Hyper-V in PowerShell
To disable Hyper-V by using Windows PowerShell, follow these steps:
- Open an elevated PowerShell Command Prompt window.
- At the command prompt, run the following command:
Disable-WindowsOptionalFeature -Online -FeatureName Microsoft-Hyper-V-Hypervisor
Disable Device Guard and Credential Guard by using registry keys or group policy. To do this, see the following TechNet topic:
Article ID: 3204980 - Last Review: 28 Nov 2016 - Revision: 1