911 notification doesn't work when you use a distribution list with Lync Phone Edition

Symptom

Consider the following scenario:

  • You deploy Enhanced 9-1-1 (E9-1-1) in a Microsoft Lync Server environment.
  • You configure a notification Uniform Resource Identifier (URI) with a distribution list (DL) to receive Instant messaging (IM) notifications when emergency calls are made.
  • A user makes an emergency call from Microsoft Lync Phone Edition such as from a Polycom CX600 Desktop Phone.
In this scenario, no IM notification is sent to the DL as expected.

Workaround

To work around this issue, configure the notification URI to a list of users instead of to a DL.
Properties

Article ID: 3216581 - Last Review: 23 Jan 2017 - Revision: 12

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