Note Some products might not be available in your country or region.
Some products might not be available in your country or region.
You can use a USB recovery drive to start your Surface if you’re having problems or need to free up storage space.
Your Surface comes with Windows recovery info that allows you to refresh it or reset it to its factory condition. This info is stored in a dedicated recovery partition on your device.
If your Surface won’t start, or if the recovery info has been removed, you can use your USB recovery drive to access recovery tools and solve problems
If your Surface does start, try following the steps in Restore or reset Surface first.
Not sure what you need to do? Find the scenario that best fits your issue and then select the solution:
My Surface isn’t working well, and I need to download a factory recovery drive image
I have already downloaded a recovery image or was sent one from Microsoft and need to use it to reset my Surface
My Surface is working great, and I would like to create a recovery drive now in case I ever need it later.
I am having trouble booting to the recovery drive