If the problem with your Surface is not covered by the warranty or if your warranty has expired, your Surface may be eligible for out-of-warranty service for a fee. Please note, out-of-warranty services for your device may no longer be available in your region. To learn more, visit How to get service for Surface.
Yes. Microsoft Complete adds technical support for all your questions about software and hardware, as well as protecting your device in case of accidental damage. You can add Microsoft Complete up to 45 days after purchase. Just bring your device to a Microsoft retail store for inspection and processing. To learn more, see Surface standard warranty and Microsoft Complete for Surface.
Business customers: The Microsoft Extended Hardware Service Plan can be purchased with or without Accident Damage From Handling from an Authorized Device Reseller. The plans can be purchased within 45 days from the Surface date of purchase.