No MAPI network interface is found after you install Exchange Server 2016 CU7

Applies To
Exchange Server 2016 Enterprise Edition Exchange Server 2016 Standard Edition

Symptoms

After you install the Cumulative Update 7 for Exchange Server 2016, the status of network adapter probe is always failed. When you run the Invoke-MonitoringProbe-Identity Network\NetworkAdapterProbe-Server Exchange PowerShell command, you receive an exception that resembles the following:

Note

System.ApplicationException: NetworkAdapterProbe.TestNetworkInterfaceSetting: Fail to load network setting
System.ApplicationException: No MAPI network interface is found. Returning...

Cause

This issue occurs because a new function does not check the correct property of the MAPI network interface card (NIC).

Resolution

To fix this issue, install Cumulative Update 8 for Exchange Server 2016 or a later cumulative update for Exchange Server 2016.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.